Cisco Systems (2001) Building and Sustaining a...

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture Introduction/General Problem Statement: Doug Allred was Vice President of Customer Advocacy organization of the Cisco’s corporation. This organization was erected to consolidated all functions that directly touched the customer but sales to provide high-quality customer service. Since August 2001, the IT market turned down and brought severe challenges to Cisco as the company had to lay off 18% of its employees and reorganized its structure, transforming from decentralized organizational structure with three business units to centralized organization. However, these changes stabilized the volatile situation of the economy but threatened Cisco’s customer focus, a†¦show more content†¦Even though Cisco created the Customer Focus Initiative to try to serve leader customers better, as the SVP of Customer Advocacy, Allred still felt anxious that this reorganization would reduce the customers’ loyalty. He was also afraid that since the products were high priced, customers would ignore the longtime r elationship and turn to Cisco’s competitors. Therefore, adjusting the existing culture to adapt to the new structure became the fundamental issue of Allred. Alternative Solutions: In such a situation, since the bad economic environment, it is not possible to keep the original structure to fit its culture. One possible method to solve this problem is to collect continuous customers’ feedback and to subdivide the feedback by different departments. The culture of Cisco is to keep paying attention to the customers, no matter the amount of resource. But the new structure made the whole resources of the company useless to satisfy customers. Thus, a good way to know what customers need is to collect the feedback from them. In the article How to Change a Culture: Lessons from NUMMI, the author told us that â€Å"those of us trying to change our organizations’ culture need to define the things we want to do, the ways we want to behave†.iv By collecting the feedbac k of customers, each Cisco’s employee could be clarified of what they need to do to satisfy the customers. To make the feedback effective, Cisco should payShow MoreRelatedThe Analysis of Cisco Systems1747 Words   |  7 PagesTammy MacLean November 16, 2011 Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture Introduction/General Problem Statement: Doug Allred was Vice President of Customer Advocacy organization of the Cisco’s corporation. This organization was erected to consolidated all functions that directly touched the customer but sales to provide high-quality customer service. Since August 2001, the IT market turned down and brought severe challenges to Cisco as the company had to lay off 18%Read MoreCisco Internal Governance Case Study1879 Words   |  8 PagesBackground In 1995, John Chambers joined Cisco Systems as president and CEO. After six years under the supervision of Chambers, the company went from generating $2.2 billion in annual sales to $22.3 billion. As a result of the market downturn in 2001, the company suffered its first loss and laid off 18% of its workforce. Chambers quickly realized Cisco was in need of significant organizational restructuring if Cisco were to survive and thrive the downtown. This change shifted the company from aRead MoreProject on Wipro13311 Words   |  54 Pagesin the world and to be among the top 5 brands in India. Wipro is a global company with revenues of Rs 30922 mn for the year 2001. The revenues for the company have been growing at an annual average rate of 23% and PAT at an annual average rate of 50%. 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No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any formRead MoreManaging Information Technology (7th Edition)239873 Words   |  960 PagesCONTENTS: CASE STUDIES CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 Read MoreCrossing the Chasm76808 Words   |  308 Pagesdecompiled, reverse engineered, or stored in or introduced into any information storage and retrieval system, in any form or by any means, whether electronic or mechanical, now known or hereinafter invented, without the express written permission of PerfectBoundâ„ ¢. PerfectBound â„ ¢ and the PerfectBoundâ„ ¢ logo are trademarks of HarperCollins Publishers. Adobe Acrobat E-Book Reader edition v 1. October 2001 ISBN 0-06-018987-8 The original hardcover edition of this book was published in 1991 by HarperBusinessRead MoreExploring Corporate Strategy - Case164366 Words   |  658 Pages22/10/2007 11:54 Page 600 600 Guide to the main focus of cases in the book Introduction to strategy Business environment: general Five forces analysis Capability analysis Corporate governance Stakeholder expectations Social responsibility Culture Competitive strategy Strategic options: directions Corporate-level strategy International strategy Innovation and Entrepreneurship Strategic options: methods Strategy evaluation Strategic management process Organising Resourcing Managing change StrategicRead MoreCase Study148348 Words   |  594 Pagesin this publication to be reproduced for OHP transparencies and student handouts, without express permission of the Publishers, for educational purposes only. 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The Cold War And The Soviet Union Hockey - 1111 Words

â€Å"Do you believe in miracles?† American Sportscaster, Al Michaels, asked America as the last seconds ticked away in the 1980 Soviet-American Olympic hockey game. The Soviet Union hockey team had dominated the hockey world consistently for the previous decade. This era of Soviet hockey superiority came to an end as the underdog American team routed the Soviets 4-3, moving to the next round of competition with a chance to win the gold medal in the 1980 Olympic Winter Games in Lake Placid, New York. The game symbolized confrontation between the United States of America (USA) and the Union of Soviet Socialist Republics (USSR) after decades locked in a proxy war. The Cold War, most notably defined by proliferating nuclear arms that shaped a new generation of weapons of mass destruction (WMDs). Cold War America faced many challenges on the home front. Oil embargoes placed on America during the 1970’s had profound impacts limiting civilians to three gallons of gas a week, forcing people to carpool, and creating a black market of oil. Conflicts in the Middle East increased economic pressure as the American government supported Israel and Iraq in the Arab-Israeli War of 1973 and the Iran-Iraq War in 1980-1988. Stagflation, defined as a combination of high inflation and unemployment leading to slow economic growth, became a significant issue in the American economy. A supply shock in oil caused by the aforementioned embargoes, led to a steep incline in oil prices (see Appendix A).Show MoreRelatedThe 1972 Hockey Summer Series978 Words   |  4 Pages(it is a bit to long man take out what hockey means to canada or leave it ) â€Å"Here’s a shot. Henderson makes a wild stab for it and falls. Here’s another shot. Right in front. They score!! Henderson has scored for Canada!† â€Å"The goal heard around the world.† (F. Hewitt, 1972). For Canadians, hockey is a way of life. Canadian hockey is more than just a sport. It’s our national game, a part of our culture, our history, our national identity. Hockey is one thing about which we have always been ableRead MoreThe 1980 Miracle on Ice1308 Words   |  6 Pagesmost memorable moment in hockey history came thirty-four years ago with the 1980 Miracle on Ice. The Americans defeating the dominant Soviet team at the Olympics was not only an important triumph for USA Hockey, but for the entire nation. Contrary to popular belief, the underdog win was not only the result of a miracle; it was also the result of a hard-working team led by Coach Herb Brooks. With increasingly negative views on the position of the United States in the Cold War, the Miracle on Ice andRead MoreThe Crazy Effects of a Hockey Game983 Words   |  4 PagesYou would never think that a hockey game could have such a crazy effect on the world and America. The medal round game between the United States of America and The Soviet Union would prove to be much more then just a game. The United States was getting more then just a victory and an upset, but our country was getting a much-needed moral boost in the fight against the Soviet Union in the Cold War. This wasn’t just a potential gold medal on the line, it was how we lived and our lifestyle comparedRead MoreThe Cold War And The Soviet Union1073 Words   |  5 PagesDuring the 1970s, the Cold War had quieted down for a bit and there were even negotiations of peace talks. That all changed when the Soviet Union occupied Afghanistan in favor of the communist side while the USA were aiding the anti-communist side. Eventually America pulled out of Afghanistan and went home, but the tension that was there continued through the 1980 Olympic Games. The Soviet Union dominated in the sport of hockey for several years and won gold medals multiple times, but what satisfiedRead MoreThe Olympic Hockey Game Bet ween The Us And The Ussr1063 Words   |  5 PagesDuring the Cold war, tensions were high between the US and the USSR. The two countries always wanted to show that they were the most dominant. One of the ways that the USSR showed dominance was through the Olympics and ice hockey. The hockey game between the US and the USSR during the 1980 Winter Olympics was a turning point in the Cold War. The Union of Soviet Socialist Republic (USSR) was said to be the best of all the teams in Olympic hockey. The 1980 Olympic hockey game between the US and theRead MoreThe Olympic Hockey Game Between The Soviet Union And The United States1255 Words   |  6 PagesThe 1980 Olympic hockey game between the Soviet Union and the United States known as the miracle on ice is the most incredible moments in recent American history due to the significance. The United States was truly an underdog kind of like David and goliath, because no one expected the United States to win against the soviets. The time i n history is also important as the game took place during the height of the cold war and these two nations that could break into nuclear war at anytime had to faceRead MoreOlympics And The Cold War1657 Words   |  7 PagesJulia Zucker Mr. Pai US History 13 May 2015 1980 Olympics and the Cold War The 1980 Olympics became a predominant point of contention in the on-going Cold War between the two superpowers; the United States and the Soviet Union. Jimmy Carter, the President of the United States, and Leonid Brezhev, head of the Communist Party of the Soviet Union were at odds and combative towards each other’s political demands. Both leaders were relentless in their pursuit of internal strategic bureaucraticRead MoreMiracle Social Impact on Leadership929 Words   |  4 PagesUSA hockey coach. He was the man who orchestrated one of the greatest upsets in sports history, the miracle on ice to defeat the Soviet Olympic Hockey Team by the Olympic Squad of the United States in 1980. The topic I selected was, how is leadership portrayed in popular culture? So, I decide to take the approach of David and Goliath. I feel that this story is played out in real life with this movie. The Soviet Union would play the role as Goliath. The Soviet Hockey juggernaut during the Cold WarRead MoreMiracle On Ice And The Cold War Essay2093 Words   |  9 PagesMiracle on Ice and The Cold War After World War II, the United States and the Soviets, considerably the two greatest superpowers of that time went from allies to enemies as we entered the era of the Cold war. During this period of time, there were critical turning points that proved vital in the revitalization of the American vitality. One of these pivotal moments derived from the outcome of the 1980 Winter Olympic games. The USA hockey teams defeat over the Soviets boosted the spirits of the AmericanRead MoreMiracle1423 Words   |  6 PagesHistorical Film Prompt: Miracle The film Miracle is about the U.S men’s ice hockey team winning the 1980 gold metal for the Winter Olympics, led by head coach Herb Brooks. Miracle was fairly accurate with its historic content during the course of the movie. The director Gavin O’Connor did a good job tying in historical and political background that brought the film together, which made it unique to other sport films. In the beginning of the film there was a sequence highlighting the historical

Epidemiology History on Thomas Sydenham Free Essays

Background of Thomas Sydenham (Father of Clinical Observation) Name: Thomas Sydenham Date of Birth: 10 December 1624 Place of Birth: Wynford Eagle Education: * Commenced the study of medicine at Magdalene Hall, Oxford in 1642 * After 2 months interrupted his studies to participate in the civil war on the parliamentary side * He returned to the university in 1645 to enter Wadham College to become a physician * Received his Bachelor of Medicine in 1648 * Studied with Christopher Wren about natural scientists conducting physiological experiment at Oxford Achievement: Become a â€Å"Captain Sydenham† at the first civil war in 1654 * Married with Mary Gee (1654) * Nominated to Parliament in 1659 (but not elected) * Become a licentiate of the Royal College of Physician * Received a doctorate from Pembroke College, Cambridge (1676) Year of Death: 1689 Cause of death: Gout and Renal disease (left three sons: William (also a physician), Henry and James) Contribution of Thomas Sydenham to the Medic World It was in London in the middle of the 1650’s Thomas Sydenham began his exacting studies of epidemics. There was much contribution that has been made by him during his studies about epidemics. The contribution that he had been made was: * Form the basic book on fever on 1666 * Observationes Medicae a standard textbook for two centuries on 1676 * Presented the theory of an epidemic constitution, Eg. We will write a custom essay sample on Epidemiology : History on Thomas Sydenham or any similar topic only for you Order Now Conditions in the environment which cause the occurrence of acute diseases (1683) * He noted the link between fleas and typhus fever * Introduced opium into medical practice and was the first to use iron-deficiency anaemia * Treatment fever with fresh air and cooling drink was an improvement on the sweating methods previously employed * Moderate treatment of smallpox by using cinchona â€Å"Sydenham’s chorea† aka. St Vitus Dance * Differentiation between gout and rheumatism, scarlet fever and measles, malaria and other fever, and chorea and St Vitus Dance * Write a description about dysentery, pneumonia, mental disease, tuberculosis, influenza, trigeminal neuralgia, croup and syphilis There are some of observation that was a Thomas Sydenham’s contribution has been revolutionized by medical practice in 17th century there are: * Discovery of circulation by Harvey * A philosophy of science by Bacon Disease by Ramazzini * Microscopic revelation by Malpighi and Leewnhoek Philosophy, concept, theory and any thought by Thomas Sydenham One of the famous Thomas Sydenham’s theories is Sydenham’s chorea and also known as St. Vitus Dance. Discovery by him on 17th century. Sydenham’s chorea Definition: The disease that characterized by rapid or uncoordinated jerking movement affecting primarily the face, feet and hand. Causes: * Cerebra vascular accidents * Collegen vascular disease * Drugs intoxication * Hyperthyroidism Wilson’s disease * Huntington’s disease * Infectious disease Treatment: * Penicillin * Behavioral and emotional changes may precede the movement disorders * Haloperidol, pimozide, clonidine * Treatment with steroids One of famous philosophy by Thomas Sydenham: â€Å"A disease, however much its causes may be adverse to the human body, is nothing more than an effort of Nature, who strives with might and main to restore the health of the patient by the elimination of the morbid humor† Medical Observation, section 1, chapter 1. How to cite Epidemiology : History on Thomas Sydenham, Papers